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It’s all in Account. At the top of the menu on the left, click your business name and choose Settings (Team settings if you’re a teacher on someone else’s team). Then, in the menu on the left, click Account.

Change your name and photo

Only if you have teachers on your team or you’re a teacher on someone else’s team. If you work alone, your name is your business name: see Change your business name and logo.
  1. In Name and photo, type your name in Name.
  2. Click Update. You’ll see “Name updated successfully”.
For the photo, click Add photo, adjust it and click Confirm. It saves on its own. A JPG, PNG or WebP image up to 12 MB works. To change or remove it, click your photo and choose Update photo or Delete photo.

Change your email

This is the email you log in with. The one your students see is changed in Fill in your billing details.
  1. In Your email, type the new one in Email.
  2. Click Update.
  3. Open the email sent to your new address and click Verify Email Address within 1 hour. From then on, you log in with your new email.

Change your password

  1. In Login methods, click Change password to open the form.
  2. Type your Current password.
  3. Type the new one in New password: at least 8 characters, with 1 lowercase letter, 1 uppercase letter and 1 number.
  4. Type it again in Confirm password.
  5. Click Update. You’ll see “Password updated successfully”. You’re logged out on your other devices.
Login methods card with the form open: Change password button and Current, New and Confirm password fields, numbered 1 to 4

The change password form, in Login methods

Can’t remember your current one? Log out and use Forgot password?.

Create a password if you log in with Google

If you only log in with Google, you don’t have a password yet. Create one to also log in with your email.
  1. In Login methods, click Set a password.
  2. Type the password in New password: at least 8 characters, with 1 lowercase letter, 1 uppercase letter and 1 number.
  3. Type it again in Confirm password.
  4. Click Save password. You’ll see “Password saved”.
From now on you can log in with your SmartCookie email and this password, and turn on multi-factor authentication. The button becomes Change password.

Turn on multi-factor authentication

When you log in with your password, SmartCookie will also ask for a 6-digit code from an app like Google Authenticator or 1Password.
There’s no backup code to get back in. If you lose the phone with the app, you won’t be able to log in with your password: contact support.
Before you start, install a code app on your phone, like Google Authenticator (free). If you only log in with Google, create a password first: MFA needs one.
  1. In Multi-Factor Authentication (MFA), click Enable MFA.
  2. Type your Current password.
  3. Click Continue. You’ll see a QR code.
  4. Scan it with your app.
  5. Type the code from the app in Verify the code from the app.
  6. Click Enable MFA. You’ll see “Multi-factor authentication enabled”.
To turn it off, click Disable MFA and type your password. This lets you log in with the Google button. In Login methods you see your Google account’s email and, if it’s a different one, the account Google Calendar uses. It can be any Google email: it doesn’t have to be your SmartCookie one.
  1. Click Link Google. It only shows if you don’t have a Google account to log in with yet.
  2. Choose a Google account and allow access. You’ll see its email and “Connected on” with the date.
To use another Google account, click Change account on its row and pick the new one: see Change your Google account or move to Google Workspace. Linking it doesn’t change your SmartCookie name or photo. If that Google account already belongs to another SmartCookie account, you’ll see “That Google account is already used by another SmartCookie account.” and go back to Account. To remove one, click Unlink on its row. The row disappears. If you can’t, you’ll see one of these messages:
  • “Add a password or link another account before unlinking this one.”: it’s your last way to log in.
  • “For your security, log out, log back in and try again.”: you logged in more than 24 hours ago.
The account Google Calendar uses has its own row: the Google Calendar logo, “Used for Google Calendar” and a greyed-out Unlink. To unlink it, first disconnect Google Calendar in Integrations: see Connect Google Calendar. If you log in with the same account Google Calendar uses, you’ll see two rows with the same email: one for logging in and one for Google Calendar. On both, Unlink is greyed out.
Login methods card with two rows for the same email: one with Change account, one with the Google Calendar logo, both with Unlink greyed out

The same Google account, for logging in and for Google Calendar

Change account on that row only changes how you log in. Google Calendar stays on the old account, and you can still log in with it. To drop it completely, first change Google Calendar in Integrations, then click Unlink on its row.

Change the language

  1. In Language, click the dropdown showing your current language, for example English.
  2. Choose Spanish. The change is instant.
The language is saved on each computer or phone, not in your account. If you log in from another one, you may need to change it there too. Bills you send straight away and portal invites go out in the language you’re using when you send them. Scheduled bills and automatic reminders always go out in English.

Change your time zone

SmartCookie takes it from your device when you create your account. It’s used for your calendar, your availability and the time your reminders and scheduled bills go out.
  1. In Timezone, click the box and type your city, for example Madrid (for the Canary Islands, Canary).
  2. Choose your zone in the list. It saves on its own: you’ll see “Timezone updated”.
Timezone card with the Europe/Madrid box highlighted with the number 1

Your time zone, in Account

What you can’t do

  • You can’t change your email to one another SmartCookie account already uses: the confirmation email won’t arrive.
  • You can’t unlink Google if it’s your only way to log in.
  • You can’t unlink the Google account Google Calendar uses while it’s connected.
Last modified on October 27, 2026