What the membership is
The membership is what you pay to use SmartCookie. There are no versions with more or fewer features: everything is included. You pay for each teacher in your space, and you count too: if you work alone, you pay for 1 teacher. You only choose how often you pay:
Paying yearly saves you €45.60 a year per teacher. The membership renews on its own at the end of each month or year, until you cancel it.
In SmartCookie you’ll also see the membership called Subscription, “Plan” or “Premium”: it’s the same thing.
Price per teacher on a team
If you build a team, teachers from the fourth one on cost less. Each teacher is charged at the price of their row:
For example, with 5 teachers you pay 3 × €19 + 2 × €17 = €91 a month + VAT. Paying yearly, they cost €182.40, €163.20 and €144 a year per teacher.
Your current row is marked in Price per teacher, on your Subscription page. How you pay for each new teacher: Build your team and invite teachers.
How the free trial works
- It lasts 14 days from when you create your account. If you started as a teacher on someone else’s team, it lasts 14 days from when you create your own space.
- We don’t ask for a card to start.
- You can use every SmartCookie feature except inviting teachers.
- While it lasts, you’ll see a bar at the top with the time you have left. Click it, or Subscribe now in the menu with your business name, to go to Subscription.
The membership, during the free trial
How to subscribe
- At the top of the menu on the left, click your business name and choose Settings.
- In the menu on the left, click Subscription.
- Choose Pay monthly or Pay yearly.
- Click Upgrade to premium. A secure Stripe page opens, the service that charges the membership.
- Pay on the Stripe page. When you’re done, you come back to SmartCookie.
What happens when the trial ends
If you haven’t subscribed, SmartCookie locks. You’ll see the message “Your free trial has ended” and the Subscribe now button. Your data isn’t deleted: when you subscribe, you pick up right where you left off. Your students aren’t affected. They can still log in to their portal, book sessions and pay your bills.Refunds
- If SmartCookie isn’t for you, you can ask for a full refund within 14 days of your first payment. It isn’t automatic: ask for it as the Refund Policy explains.
- Renewals aren’t refunded. To avoid the next one, cancel before the renewal date: Change or cancel your membership.
What you can’t do
- There’s no free plan. When the trial ends, you need the membership to keep using SmartCookie.
- You can’t invite teachers during the free trial. Subscribe first.