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You manage your membership from the Subscription page in your settings. The buttons open Stripe, the secure service that charges your membership.

Before you start

Open your plan

  1. At the top of the menu on the left, click your business name and choose Settings.
  2. In the menu on the left, click Subscription. You’ll see your membership, with Current plan and how many teachers you pay for.
Below are Price per teacher, Payment method, Your next payment and SmartCookie invoices. In Price per teacher, You’re here marks the row for your current number of teachers.
Subscription page with the membership card, the price for the team's teachers and the Price per teacher card with You're here

Your Subscription page

Manage your membership in Stripe

  1. In Subscription, click Manage plan.
  2. Your membership’s Stripe page opens, with its options.
  3. To come back, click the return link at the top left. You’ll see your updated membership in Subscription.
You choose Pay monthly or Pay yearly when you subscribe. If you want to switch and Stripe doesn’t give you the option, write to us: Contact support. The number of teachers only changes when someone joins or leaves your team: Build your team and invite teachers.

Change your card

  1. In Subscription, scroll down to Payment method.
  2. Click Manage payment method.
  3. On the Stripe page, add your new card. Your next payments will be charged to it.

Cancel your membership

Cancelling doesn’t refund what you already paid for the current month or year. You can only ask for a refund of the first payment, within 14 days.
  1. In Subscription, click Cancel plan.
  2. On the Stripe page, confirm the cancellation.
  3. Go back to Subscription. You’ll see “Your subscription will end on the…” with the end date. You’ll also get an email with that date.
Until that date, you keep using SmartCookie as usual. After it, SmartCookie locks until you subscribe again, for the teachers on your team too. Your data isn’t deleted. What happens to your students meanwhile: Free trial and SmartCookie membership.

Restore your membership before it ends

Changed your mind? You can restore it any time before the end date.
  1. In Subscription, click Restore subscription. The end date disappears and your membership renews on its usual date.

Download your invoices

SmartCookie invoices lists your last 12 membership invoices. On an invoice’s row, click the three-dots button. Choose Download PDF to save it or View Invoice to open it.

What you can’t do

  • You can’t restore the membership once it has ended. Instead, subscribe again with Upgrade to premium.
  • You can’t get a renewal payment back. Cancel before the renewal date so you don’t pay it.
  • You can’t change the number of teachers by hand. It only changes when someone joins or leaves your team.
Last modified on October 27, 2026