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You manage your membership from the Subscription page in your profile. The buttons open Stripe, the secure service that charges your membership.

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Before you start

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Open your subscription

  1. Click your profile photo (or your initials) at the top right.
  2. Click Profile.
  3. In the menu on the left, click Subscription. You’ll see your membership, your Payment method, your Upcoming invoice and your Recent invoices.

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Manage your membership in Stripe

  1. In Subscription, click Manage plan.
  2. Your membership’s Stripe page opens. There you see your membership and can make the changes Stripe offers.
  3. Go back to Subscription. You’ll see your updated membership.
You choose Pay monthly or Pay yearly when you subscribe. If you want to switch and Stripe doesn’t give you the option, write to us: Contact support.

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Change your card

  1. In Subscription, find the Payment method card.
  2. Click Manage payment method.
  3. On the Stripe page, add your new card. Your next payments will be charged to it.

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Cancel your membership

Cancelling doesn’t refund what you already paid for the current month or year. You can only ask for a refund of the first payment, within 14 days.
  1. In Subscription, click Cancel plan.
  2. On the Stripe page, confirm the cancellation.
  3. Go back to Subscription. You’ll see “Your subscription will end on the” followed by the end date. You’ll also get an email with that date.
Until that date, you keep using SmartCookie as usual. After it, SmartCookie locks until you subscribe again. Your data isn’t deleted. What happens to your students meanwhile: Free trial and SmartCookie membership.

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Restore your membership before it ends

Changed your mind? You can restore it any time before the end date.
  1. In Subscription, click Restore subscription.
  2. Your membership carries on as before and renews on its usual date.

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Download your invoices

Recent invoices lists your membership invoices. Click Download PDF to save one or View Invoice to open it.

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What you can’t do

  • You can’t restore the membership once it has ended. Instead, subscribe again with Subscribe now.
  • You can’t get a renewal payment back. Cancel before the renewal date so you don’t pay it.
Last modified on September 30, 2026