Before you start
- Your students need their email saved in SmartCookie. Students without an email don’t get reminders. See Add or import students.
- For now, reminders are only sent in English. If your students don’t speak it, let them know before you turn them on.
Turn on your reminders
- Click your photo or initials, top right, and choose Profile.
- In the left menu, click Reminders.
- In Payment due soon, open the dropdown and choose how many days before the due date it’s sent.
- In Pack almost used up, choose how many sessions left trigger it.
- In Pack expiring soon, choose how many days before the pack expires it’s sent.
- To turn a reminder off, choose Disabled in its dropdown.
Your reminders. The blue numbers are the steps.
When they’re sent
- From 9am in your timezone. You can change it in Profile, under Timezone: Change your name, email, language, time zone or password.
- Each reminder is sent only once per bill or per pack.
- Payment due soon is only sent if the bill is still unpaid and has a due date. The email includes the link to pay. If the due date is already that close or closer when you send the bill, it isn’t sent. For example: with 3 days, a bill due in 2 days doesn’t get this reminder.
- Pack almost used up is only sent once your student has used at least 1 session from the pack.
- Pack reminders are only sent for packs that haven’t expired and still have sessions left.
What you can’t do
- You can’t send reminders by WhatsApp or SMS: only by email.
- You can’t turn them on for some students only. They apply to everyone with an email.
- You can’t send reminders before a session.