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Smarty, the SmartCookie mascot, waving Got a question, or something isn’t working? Write to us through the SmartCookie form, by email or on WhatsApp. If it’s urgent, WhatsApp is the fastest.

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Hours and reply times

  • WhatsApp (+34 611 151 527): usually right away, Monday to Friday, 08:00 to 18:00 (Spain time).
  • Email (info@smartcookieapp.com): usually within 12 hours.
  • Form in SmartCookie: usually within 12 hours. See below for how to use it.
On weekends and outside these hours, all channels may take a little longer.

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Send a message from SmartCookie

  1. Log in to SmartCookie.
  2. Click your profile picture (or your initials), top right.
  3. Select Help & support.
  4. Fill in the Subject.
  5. Fill in the Message.
  6. If you like, add screenshots or PDFs under Attachments.
  7. Click Send message. You’ll see Message sent! and we’ll reply to the email you use to log in.
Form with the Subject, Message and Attachments fields and the Send message button, numbered 4 to 7

The Help & support form

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Form limits

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What to tell us

To help you faster, tell us:
  • What you did, step by step.
  • What you expected to happen.
  • What happened instead.
  • A screenshot of what you see (a phone photo of your screen works too).

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If you’re a student

Your teacher manages your sessions, bookings and payments in SmartCookie. Write to your teacher first: they can change a session or check a payment.

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If the form doesn’t work for you

  • You need to be logged in to use the form. If you can’t get into your account, write to us by email or on WhatsApp.
  • You can send up to 5 messages per hour from the form. If you need to write again, use email or WhatsApp.
Last modified on September 30, 2026