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Delete a student from your Students list. It’s permanent: it can’t be undone, so first check what gets deleted and what stays.

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Before you start

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Delete a student

Deleting a student deletes their packs, their attendance and their portal access. It can’t be undone.
  1. In the menu on the left, click Students.
  2. In the student’s row, click the three-dot button (Actions) at the end of the row.
  3. Click Delete.
A student's row menu open, with the three-dot button numbered 2 and Delete numbered 3

The menu in a student's row

  1. In the Delete student window, check it’s the right student and click Delete student. You’ll see “Student deleted successfully” and the student disappears from your list.
Delete student window with the student's name and email, and the Delete student button numbered 4

The window to confirm

You can also delete them from their page: on the card with their name, click the three-dot button (More options), then Delete.

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Delete several students at once

  1. In Students, tick the box of each student. A bar appears at the bottom showing how many you’ve selected.
  2. In that bar, click the bin (Delete).
Bar with 2 students selected and the Delete bin numbered 2

The bar that appears when you select students

  1. In the window, click Delete. You’ll see a message with how many students were deleted.

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What gets deleted and what stays

  • They leave all their courses and all their sessions, past and future. The sessions stay in your calendar, without them, and their attendance is deleted.
  • If they were the student of a 1 to 1 lessons course, the course and its sessions are left with no student. You can add someone else or delete the course.
  • Sessions they booked from your booking link stay in your calendar, without them. SmartCookie doesn’t tell them.
  • Their session packs are deleted.
  • If they had student portal access, their account is deleted and they can no longer log in.
  • Your session notes and quick notes stay: they belong to the course, not the student.
  • Your bills stay in Payments, with their name. Paid ones stay paid.
  • If they have an unpaid bill, its payment link still works, but SmartCookie no longer sends them reminders.
  • If they have a scheduled bill, it’s issued on its day but not emailed to them. If you no longer want to send it, cancel it first: Mark a bill as paid or cancel it.
  • If they got Google Calendar invitations, they stay invited to those events. They’re removed from each one when you change and save that session in SmartCookie.

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What you can’t do

  • You can’t undo it or get a deleted student back. If they return, add them again: they’ll start with no history.
  • You can’t archive a student to keep their history. If they’re only leaving a course, remove them from the course. If you only want to stop them logging in to the portal, remove their access: Invite students to the portal.
  • You can’t send them new bills once they’re deleted.
  • You can’t select students from several pages at once. Each page shows 20.
Last modified on September 30, 2026