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For your students to book from your booking link, online booking has to be on in the course. In almost every course it comes turned on: here you’ll see how to check it and change its rules. Each course has its own rules. Who can book depends on the course type:
  • 1 to 1 lessons: only the students in the course. Booking comes turned on, and you can turn it off.
  • Meetings 1 to 1 and Open doors: anyone with your link. Booking is always on. In Open doors, people sign up for the sessions you’ve already put in your calendar.
  • Group lessons: no online booking.

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Before you start

  • Set your availability: 1 to 1 courses only offer slots inside it.
  • In 1 to 1 lessons, your students need their email saved in SmartCookie. When they book, they type it to see their courses.

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Turn on booking in a course

  1. In the left menu, click Courses and open the course.
  2. Top right, click the pencil button (Edit course).
Course header with the Edit course pencil numbered 2

The button to edit the course

  1. Click Online booking to open the section.
  2. If the Allow students to book sessions switch is off, turn it on. In Meetings 1 to 1 and Open doors you don’t need to: it’s always on.
  3. Below it you’ll see a sentence with three numbers: these are your booking rules. To change one, click it, type the new one and press Enter.
  4. Type the Session length, in minutes.
  5. Click Save changes. The Online booking section now shows “On”, with the length and the days ahead.
Edit course panel with the Online booking section open: booking switch, rules sentence, Session length and Save changes button, numbered 4 to 7

Online booking section of a course. The blue numbers are the steps.

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What each rule means

The rules sentence, below the switch, sets how far ahead students can book and until when they can cancel. Below it you choose the Session length and the Online meeting. In Advanced settings there are two more rules: Start time increments and Buffer between sessions. What each rule does, which values it takes and its defaults: Booking rules: notice, cancellation and buffers.

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What happens when someone books

  • The session appears in your SmartCookie calendar (and in Google Calendar, if you’ve connected it).
  • You get a notification in SmartCookie and an email.
  • Your student gets a confirmation email with links to change or cancel the session. Open doors sessions can only be cancelled, not changed.

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What you can’t do

  • You can’t turn on booking in a Group lessons course. If you want people to sign up for group sessions, create an Open doors course.
  • Your students don’t pay when they book. To get paid, see Send a bill to a student.
Last modified on September 30, 2026