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A bill is the payment request you send a student to charge them for their sessions or packs. Your student gets an email with a link showing how much they owe and how to pay you.

Before you start

Open a new bill

  1. In the menu on the left, click Payments.
  2. Click New bill, above the list of students.
Payments page with the Unbilled, Unpaid and Paid totals, the list of students and the New bill button numbered 2

The Payments page

On Payments you see what’s Unbilled (sessions and packs not on any bill yet), what’s Unpaid and what’s Paid in the period you pick. More in See what’s unbilled, unpaid and paid.

Fill in the bill

  1. In To, choose the student. Under the field you see their tax ID and billing address. If they have none, you see Add tax ID and address. Click those lines to add or change them in a side panel: Add a student’s tax ID and address.
  2. Tick the sessions and packs you want to charge for. You see this month’s; to see other dates, click Billing period.
  3. To charge for something else, click Add and type the description, quantity and price.
  4. To give them a deadline, choose a Due date: No due date, 7, 14 or 30 days. If it passes without payment, the bill shows as Overdue.
  5. Check the Total and click Create.
In group courses (Group lessons and Open doors), each student pays the course’s hourly price for every session. Create one bill for each student in the group.
Payment request form with the To field, a course's sessions ticked, the Add button and the Create button, numbered 1, 2, 3 and 5

Form for a new bill

Send the bill

  1. In the Create this bill? window, leave Email it to (with your student’s name) ticked.
  2. Click Create bill. You’ll see “Bill created.” and the bill appears in Payments as Unpaid.
Create this bill? window with the Email it to box and the Create bill button, numbered 1 and 2

The window to confirm and send the bill

Your student gets the email straight away. If your student has no email, you won’t see the Email it to box. Create the bill anyway and send them the link yourself. To copy it, open the bill, click the arrow next to the Open request button and choose Copy link.

Schedule the bill for another day

You can create the bill today and have it sent later on its own:
  1. While you fill in the bill, before you click Create, click Today, next to Issue date at the top of the form.
  2. Choose Next month (the 1st of next month), In 2 months or another day in the calendar.
Open Issue date field with the options Today, Next month and In 2 months and a calendar, numbered 1 and 2

Choose the day the bill goes out

  1. The Create button changes to Schedule. Click Schedule, then Schedule bill. You’ll see “Bill scheduled.”
SmartCookie sends it that morning, from 9:00am in your time zone. Until then it shows as Scheduled, and you can change the day with Reschedule. If your student has no email, copy the link that day and send it to them yourself.

What the bill shows

Every bill shows two blocks: From (you) and To (the student).
  • From: your legal name, your Tax ID, email and address.
  • To: the student’s name, Tax ID and billing address. The student’s email isn’t shown.
The address prints on two lines: the address lines, then postal code and city, province and country (full name, for example “Spain”). Anything empty is left out. The tax ID line reads like “Tax ID: 12345678Z”. These details show in the bill panel in Payments, on the page your student opens, and in the PDF. They’re saved when the bill is created. If you or your student change details later, that bill doesn’t change; only new bills use the new details. Scheduled bills also keep the details from the day you created them.

What you can’t do

  • You can’t edit or delete a bill after creating it. Cancel it and create a new one: Mark a bill as paid or cancel it.
  • A bill is not a tax invoice. If your student needs an invoice, you’ll have to make it separately.
  • You can’t charge a student for the same session or pack twice.
  • You can’t create a bill with a total below your currency’s minimum. It’s the smallest payment Stripe accepts, and it applies even if you haven’t connected Stripe:
Last modified on November 13, 2026