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A session pack is a block of sessions your student pays for up front, for example 10 sessions to use within 90 days. You can use packs in every course except Meetings 1 to 1 courses. A pack goes through four steps: you create it, give it to a student, start it and charge for it. You create the pack once and can give it in any of your courses.

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Create a pack

  1. In the menu on the left, click Courses.
  2. Open the course.
  3. Click Packs, at the top right.
Header of a group course with the Packs button numbered 3

The Packs button, on the course page

  1. Click New.
  2. Type a Name, for example “10-session pack”. Up to 50 characters.
  3. In Session count, enter how many sessions the pack includes.
  4. In Validity (days), enter how many days the student has to use them, counted from when the pack starts.
  5. In Price, enter what the whole pack costs.
  6. Click Create session pack. The pack appears in the Session packs list.
Create session pack form with the Name, Session count, Validity (days) and Price fields, numbered 5 to 8

Form to create a session pack

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Give the pack to a student

  1. In the course, click Packs.
  2. On the pack’s card, click Assign pack: the box-with-a-plus button at the top right. If the course has only one student, the pack is assigned straight away and you’re done.
  3. If the course has several students, tick who gets the pack. Students who already have one in that course show Active pack and can’t be ticked.
  4. Click Assign.
Pack card with the Assign pack button, one student ticked in the list and the Assign button, numbered 2 to 4

Giving a pack in a course with several students

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Start the pack

The pack doesn’t count sessions until you start it. That way you choose the day it counts from.
  1. In the course, open the Students tab.
  2. In the Session pack column, click Start pack.
Students tab of a course with one pack in progress and another student's Start pack button numbered 2

The Session pack column, in the Students tab

  1. Choose the Start date.
  2. Click Confirm. You’ll see a bar with the sessions used and when the pack expires. Which sessions it counts is in Track or remove a student’s pack.
Start pack window with the Start date field and the Confirm button, numbered 3 and 4

Window to start a pack

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Charge for the pack

You can charge for it as soon as you give it, even before you start it. Create a bill for that student: the pack appears in the list with its price. Tick it to charge for it. Sessions the pack covers show In a pack and aren’t charged separately. The full steps are in Send a bill to a student.
New bill form with a pack ticked and highlighted

A pack on a new bill

If the pack’s price is 0, you can’t charge for it. Set a price before you give it: changing the price later doesn’t change the pack you already gave.

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What you can’t do

  • You can’t give another pack to a student who already has an active pack (not started or in progress) in that course. Wait until it’s completed or expires, or remove it: Track or remove a student’s pack.
  • If you edit a pack, students who already have it keep the old session count, validity and price.
Last modified on September 30, 2026