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The Students tab of each course shows each student’s pack: the sessions used and when it expires. You can also remove a pack from there.

Before you start

See how many sessions are left

In the course, open the Students tab. The Session pack column shows the pack’s name, the sessions used (for example, 2 / 10) and when it expires. If a student has no pack, you’ll see No packs assigned.
Students tab with the Session pack column: one pack with 2 of 10 sessions used and its expiry date, one not started and students without a pack

A course's packs, in the Students tab

Your student also sees how many sessions they have left in their student portal.

How sessions are counted

  • Every session of that course that has already happened counts, between the pack’s start and end dates.
  • Canceled sessions don’t count, and neither do sessions you mark as Absent or Absent with notice.
  • If you don’t mark attendance, the session counts as used. If your student misses a session, mark them Absent or Absent with notice so it doesn’t use up a pack session: Mark attendance for a session.
  • The pack ends when all its sessions are used (Completed) or when its validity days run out (Expired).

Remove a pack

SmartCookie removes the pack as soon as you click Remove, without asking you to confirm. You can’t get it back.
  1. In the course, open the Students tab.
  2. Click the three-dot button at the end of the student’s row.
  3. Choose Manage packs. You’ll see all the student’s packs in that course, including ones that have ended.
  4. Tick the pack you want to remove.
  5. Click Remove (1). The pack disappears from the student’s row.
Manage packs panel with a pack ticked and the Remove (1) button, numbered 4 and 5

A student's packs in a course

If the pack was on a bill, the bill doesn’t change. If it’s unpaid and no longer owed, cancel it: Mark a bill as paid or cancel it.

If you gave a pack with the wrong price or sessions

The pack you already gave doesn’t change even if you edit the original pack. To fix it:
  1. Remove the pack from the student, as in the section above.
  2. In the course, click Packs.
  3. On the pack’s card, click the three-dot button and choose Edit. Fix the details and click Update session pack.
  4. Give the pack again and start it: Use session packs.

What you can’t do

  • You can’t change the start date of a pack you already started. Remove it and give it again.
  • You can’t undo Remove. If you remove a pack by mistake, give it again and start it with the same start date.
Last modified on September 30, 2026